Privacy Policy · Time to Talk Hub

1. Who we are

Time to Talk Hub ("we", "us", "our") provides a confidential, non-judgemental professional listening service. This policy explains how we collect, use and protect your personal information when you use our website, timetotalkhub.com.

For the purposes of UK data protection law, the data controller is Sarah-Jayne, trading as Time to Talk Hub. You can contact us about your data at Email us, or by post at Barnstaple Chiropractic & Complementary Health Centre, Bickington Road, Sticklepath, Barnstaple, Devon, EX31 2DB.

2. The information we collect

When you enquire (via our contact form or email): your name, email address, and anything you choose to tell us in your message.
When you book a session: your name, email address and booking details. Bookings are handled by our booking provider, SimplyBook.me, and payments by Stripe (see section 5).
When you visit the website: with your consent, we collect usage information through analytics cookies (for example pages visited, approximate location, device and browser type). See our Cookie Policy for detail.

We do not knowingly collect more information than we need.

3. How we use your information, and our lawful bases

To respond to your enquiries — legitimate interests.
To arrange and manage your sessions, and take payment — performance of a contract.
To understand and improve how our website is used (analytics) — consent.
To send you updates, only if you have opted in — consent (you can withdraw at any time).
To keep our website secure and meet our legal obligations — legitimate interests / legal obligation.

4. Cookies and analytics

We use cookies and similar technologies as described in our Cookie Policy. Non-essential cookies (including analytics) are only set with your consent, which you give through the cookie banner and can change at any time via "Cookie settings" in the footer.

5. Third parties who process data for us

We share personal data only with trusted providers who help us run the website:

SimplyBook.me — our booking platform, which processes your booking details. SimplyBook.me hosts data in the EU and is GDPR-compliant. See their privacy policy at simplybook.me.
Stripe — processes card payments securely. We do not see or store your full card details. See stripe.com for their privacy policy.
Google Analytics (Google) — provides website usage analytics, only where you have consented. See policies.google.com/privacy.

Some of these providers may transfer data outside the UK. Where they do, they rely on appropriate safeguards (such as UK/EU adequacy decisions or standard contractual clauses).

6. How long we keep your information

We keep personal information only for as long as necessary for the purposes above, or as required by law (for example, records relating to payments). Enquiry correspondence and booking records are kept only as long as needed and then securely deleted.

7. Your rights

Under UK GDPR you have the right to: access the personal data we hold about you; ask us to correct it; ask us to delete it; restrict or object to how we use it; request portability of data you provided; and withdraw consent at any time. To exercise any of these, email Email us. We will respond within one month.

8. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. Payment and booking data are handled by providers (Stripe, SimplyBook.me) with their own robust security.

9. Children

This website is not directed at children, and we do not knowingly collect personal data from children through it.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the "last updated" date shown above.

11. Complaints

If you have a concern about how we handle your data, please contact us first at Email us. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

12. Contact

Questions about this policy? Email Email us.